Refund & Exchange Policy – Fabric

We want you to love your fabric. Because fabric is cut specifically to order, please review the product description, measurements, fibre content, colour, and care instructions carefully before placing your order.

Cut Fabric

All fabric cut to the customer’s requested length is final sale and cannot be returned or exchanged, unless the fabric is defective or we have sent you the wrong fabric.

We are unable to accept returns of fabric that has been cut, washed, altered, sewn, or otherwise used.

Defective or Incorrect Fabric

If your fabric arrives damaged, defective, or is not the fabric you ordered, please contact us within 7 days of delivery with your order number and clear photos of the issue.

If the issue is confirmed, we will arrange a replacement or provide a full refund, including applicable shipping costs.

Please do not cut or wash the fabric before contacting us about a potential defect. Once fabric has been altered or washed, we may be unable to determine whether the issue was present before use.

Colour

We make every effort to display fabric colours as accurately as possible. However, colours may appear differently depending on your screen, monitor, or device. Slight variations in colour are not considered a defect.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before your fabric has been cut or your order has shipped.

Once fabric has been cut, the order cannot be cancelled or changed.

Shipping Damage

If your package arrives visibly damaged, please take photographs of the package and fabric before opening or using it and contact us as soon as possible.

Questions Before Ordering

Not sure about the weight, drape, colour, texture, or suitability of a fabric for your project? We're happy to help. Contact us before ordering and we'll be glad to provide additional information.